Delivery Policy

ORIGINAL®, offers several shipping methods that may or may not have an associated cost, depending on the characteristics of the order, such as weight, value and destination region.

Shipping costs are shown when an order is registered at the store, in the second step of the shopping cart, taking into account the following characteristics:

● Destination region;
● Weight and/or value of the order;
● Shipping method chosen;
● Choice of SVA (Value Added Services).

Shipments via CTT to Portugal and Spain.

For other countries customers can choose a specific shipping method and different options of carrier – TNT, DHL, UPS and Chronopost,  

If free shipping is not applying, the prices shown when submitting the order will include VAT at the legal rate in force. Please check our FAQs to understand the free shipping conditions.

How the order is shipped

The shipment of an order will be made taking into account the shipping method chosen by the consumer when registering the order and only after validation of payment.

The order can be shipped by carriers CTT, TNT, DHL, UPS and Chronopost.

When the order is shipped, the consumer will receive an email where they can confirm the tracking code to accompany the delivery information.

The expected delivery time may vary according to the shipping service contracted or depending on the time specified in the description of the shipping method.